POLICIES

COVID-19 Protocols 

Our staff takes pride in providing the safest environment possible for our clients and their loved ones so that the celebrations, although more intimate, can continue. After each use, all linens are dry-cleaned and sanitized, dishes, glassware, and hard surfaces are disinfected using CDC-approved cleaning agents. All staff is certified in food handling safety, required to wear masks and gloves throughout the entire duration of the event, and instructed how to keep hands sanitized between deliveries. The health of our clients is our priority, and we always want you to feel comfortable and safe.

Cancellations

Our booking process requires us to hold dates and turn down other events to do so. Due to our high number of bookings, payments and deposits are non-refundable. In the event of an emergency or a positive COVID-19 test, we can provide a credit for use within a one year period from the original scheduled date. If it happens to be raining on the date of your event, we always recommend having a backup location or inquiring about our tent coverings so your day can still be special! We cannot refund any payment due to wet weather cancellation, but a credit will be provided for use within a one year period from the original date. 

Damages/Losses

If any cushions, pillows, blankets, or rugs have food or alcohol stains that require professional cleaning, the client is liable for these costs. Any equipment or dishware that is damaged, broken, or lost, must be covered at full retail price.